Terms &
Conditions

Table of contents

  1. Introduction
  2. Services
  3. Pricing
  4. Payment Terms
  5. Refund Policy
  6. User Responsibilities
  7. Service Availability
  8. Termination and Cancellation
  9. Data Security and Password Management
  10. Intellectual Property
  11. Limitation of Liability
  12. Privacy Policy
  13. Modifications
  14. Governing Law
  15. Contact Us

Introduction

Welcome to FixWP ("we", "our", or "us"). By accessing or using our website ("Site"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you should not use the Site.

 

Services

We offer various services related to WordPress website maintenance, troubleshooting, and fixing common issues such as plugin conflicts, theme errors, migrations, and security concerns. Our services include, but are not limited to:

  • One-time Fixes for specific issues
  • Monthly subscription for ongoing maintenance, updates, and support

 

Pricing

One-Time Fix: Displayed price is for a single website, one time payment, covering the resolution of issues like bugs, errors, site migration, plugin conflicts, etc.

Permanent Plan: Displayed price is per month per site, covering continuous maintenance such as theme/plugin updates, backups, technical support. This plan can be canceled at any time.

 

Payment Terms

All payments are required in advance. The "One-Time Fix" fee is a single charge. The "Permanent Plan" is billed monthly. Payment must be made through the methods indicated on our Site.

 

Refund Policy

At FixWP, we strive to provide high-quality services and ensure your satisfaction. Below are the details of our refund policy:

One-Time Fix Service

  • 100% Money-Back Guarantee: If we are unable to resolve the issue with your website, you are eligible for a full refund.

  • Refund Criteria:

    • You must provide all necessary website credentials and a detailed description of the issue when submitting your request.

    • The 24-hour refund window begins when you submit your request, regardless of when you provide credentials or additional details.

    • If the issue remains unresolved after 24 hours, you qualify for a refund.

    • If the issue is partially resolved but not fully fixed, you still qualify for a refund.

  • How to Request a Refund:

    • Send an email to contact@fixwp.website with your request.

    • Refunds are processed within 5-10 business days and will appear in your account depending on your payment provider.

  • Exceptions:

    • Refunds will not be granted if:

      • You change your mind after the work has started.

      • The issue is caused by third-party plugins, themes, or hosting providers (though we will still attempt to resolve it).

      • You fail to provide accurate or complete information about the issue.

Monthly Plans

  • No Refunds: Refunds are not available for monthly subscription plans.

  • Cancellation:

    • You may cancel your subscription at any time. No further charges will be made for future months.

    • If you cancel mid-month, you will still be charged for the full month, and no refunds will be provided for the remaining days.

Additional Notes

  • Communication: During the 24-hour period, we will provide updates on the progress of resolving your issue. If the issue is complex and requires more time, we will inform you and offer the option to extend the time instead of requesting a refund.

  • Failed Migrations or Security Issues: The refund policy does not apply to website migrations or security-related issues (e.g., hacked websites). However, we will make every effort to resolve these issues to your satisfaction.

Simplified Refund Policy Summary
Service Refund Eligibility How to Request Processing Time
One-Time Fix Issue not resolved within 24 hours of request submission. Email contact@fixwp.website 5-10 business days.
Monthly Plan No refunds available. Cancel anytime to stop future charges. Email contact@fixwp.website N/A

 

User Responsibilities

You agree to provide accurate and complete information when using our services, including login credentials, access to the website, and descriptions of the issues you are facing. You are also responsible for maintaining the confidentiality of your account and any associated credentials.

 

Service Availability

We are available for service requests 24/7. However, our response time may vary depending on the nature of the issue and the availability of support staff.

 

Termination and Cancellation

You may cancel your subscription to the "Permanent Plan" at any time, with no further charges being made for future months. However, no refunds will be provided for the current month.

 

Data Security and Password Management

At FixWP, we take the security of your data seriously. To perform our services, we may need to access your WordPress login credentials. Here's how we handle your data securely:

Password Storage: We do not store your passwords in an unsecured or unencrypted format. If your login credentials are required, we use encrypted methods to store them temporarily during the resolution of your issue.

Password Deletion: Once the service is completed, we immediately delete any stored passwords from our systems. We do not retain login information for future use unless you choose to provide us with credentials for ongoing support, in which case we will store the information securely and only for the duration of your subscription.

Access Control: Access to your website credentials is limited to only the necessary personnel for troubleshooting and resolving the issue. We ensure that only authorized team members can view your data, and we do not share it with any third parties without your consent.

Safety Measures: We implement industry-standard security practices to ensure your website and login information are protected from unauthorized access. This includes using SSL encryption, firewalls, and secure servers to safeguard your information.

By using our services, you consent to us temporarily accessing and storing your website passwords for the purposes of troubleshooting, while also agreeing that we will take all necessary precautions to protect your data.

 

Intellectual Property

All content, software, and materials available on this Site are owned by FixWP or its licensors. You may not copy, modify, distribute, or otherwise use any of the content without our express permission.

 

Limitation of Liability

We do not accept responsibility for any loss or damage that may occur as a result of using our services, except as provided under our 100% money-back guarantee. We are not liable for any indirect, incidental, or consequential damages.

 

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which outlines how we collect, use, and protect your personal information.

 

Modifications

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Effective Date." By continuing to use the Site after changes are made, you agree to be bound by the updated Terms.

 

Governing Law

These Terms are governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles.

 

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at contact@fixwp.website